FAQ Help Center
How can we help you?
Find answers about orders, shipping, returns, and how to use our sleep solutions.
🚚 Shipping & Returns
Learn about shipping times, returns, refunds, and replacement policies.
🌙 Product Help
Find guidance on magnesium, sleep masks, mouth tape, and sleep routines.
Popular questions
How long does shipping take?
Most orders are processed within 1–3 business days. Delivery times vary depending on location and shipping method selected at checkout.
Can I return a product if it doesn’t work for me?
Yes. Eligible products may be returned within the return window outlined in our Shipping & Returns policy.
How do I know which magnesium is right for sleep?
Magnesium glycinate is one of the most commonly recommended forms for sleep support due to its calming and gentle properties.
Do your sleep products contain melatonin?
Some products may be melatonin-free and designed to support sleep naturally without habit-forming ingredients.
How can I contact support?
You can reach us anytime at support@tiderest.com and we’ll typically respond within 24 hours.
How can I earn reward points?
- Making a purchase on TideRest.com
- Leaving a review on your purchased products
- Sharing our website or products on Facebook
How do I check my points balance?
- Log into your TideRest account
- Click on the Rewards section
- View your current balance and redemption history
How much are points worth? How do I redeem them?
Note: Points have no cash value and cannot be transferred.Still need help?
If you can’t find the answer you’re looking for, our support team is here to help.
Email Support: support@tiderest.com